Chat widgets can help you solve problems for your customers faster and more efficiently. Website visitors can get instant support through a chat widget which makes it effortless to connect with your business.

A bunch of customers prefer to have chat widgets in their website than any other support options. Chat widgets work seamlessly and make the support system 10x times faster to provide response for customer queries.

Hellonext offers three perfect chat widget integrations for your product to quickly bring in the instant messaging platform you use within your Hellonext account.

That is,

• Intercom

• Crisp

• Hubspot

Hubspot is live chat tool is fully integrated with a chatbot builder that you can start using for free. This Live Chat widget allows you to chat with customers and leads on your own website. Here's how you can bring Hubspot chat widget as a messaging platform on Hellonext:

• Sign into your Hubspot account by visiting https://www.hubspot.com/.

• Once signed in click on the Conversations drop down from the top left corner and choose Chatflows.

• Here's how you can create a chatflow on Hubspot.

• Once the chatflow is created there are two things you need to double check.

• Edit the Chatflow - > Toggle to Target. Make sure the Website URL field is set to WHEN Website URL is <Your Hellonext Organization's URL>.

• Click on Save at the bottom left corner once done.

• Once done, toggle back to Conversations → Chatflows and click on More → Go to inbox Settings.

• Click on Tracking code over the left panel → Toggle to Advanced Tracking → Click on + Add domain.

• Enter the Domain name of your Hellonext organization and click on Add. Once done click on Save on the pop that shows up on the bottom of the page.

• Now, to get the Hubspot chat widget ID click on Tracking code over the left panel on Hubspot. You can get the code from the Tracking Code Installation section.

• Go into your Hellonext Dashboard → click on Organization Settings over the left → toggle to the Integrations tab.

• Scroll down to Chat Widgets section and from the drop down for Chat Widget choose “Hubspot”.

• You can paste the Tracking code here and click on Update.

• Now, you will able to see the HUBSPOT chat widget reflecting in your product/website.

Here’s a screen recording which will take you through these steps:

Seems rather easy and simple to follow doesn’t it? That’s because it is!

Do feel free to reach out to us if any queries should arise! 😄✨