Here’s the holy grail feature if your team frequently receives feedback or requests via email! ✨Letterbox has been a great way for our customers to capture feedback and interact with them over unique email addresses. When we launched this feature back then, it was an instant hit, and we wanted to level-up this feature for you.<h2>Letterbox v2</h2>Letterbox v2 takes the email capture to a whole new level. You can now configure a letterbox address for each board and automate inbound feedback to that board, helping teams like Support, Billing and Devs keep their focus on a single board, which they handle.<h3>Using Letterbox v2</h3>Head to your Dashboard → Boards and choose a board → Toggle to Settings → scroll down to Advanced Settings to enable Letterbox and generate the address! We use a combination of the board’s name and a random string to help make it spam free.<img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-1d90b45702ed7d2764352081aefc3841.png">Once done, communicate this letterbox address to your customers or use a simple CTA button with a mailto link to trigger the email client. Your customers can now make submissions from the comfort of their email inbox and you are all set.<a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/kb/article/submit-posts-via-email">Head to our help article for drill down</a> and we’ll be back very soon with more updates!

Improvements

Unique Letterbox email addresses for your boards!

Slack is one of the first integrations our customers integrate and use. We’ve been working to make the Slack x Hellonext workflow better, and today, we’re thrilled to announce the ability to post on behalf of someone when creating a new post on Hellonext from Slack.<img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-a921691dd8af70c463997c60ab1e9afa.png">If you have Hellonext installed on your Slack account, then you don’t have to do anything at all. This feature is already available for your integration, and you can start using it right away.Enjoy using Hellonext. There’s so much more we’re working on, an I can’t wait to show you what’s coming next.

Integrations

Now, post on behalf of someone via Slack

Trying to figure out ways to reduce the friction your customers face when submitting posts? Well look no further than our JS SDK!Simply link your Hellonext page on your product and integrate the SDK. Users on your product will now be granted authenticated access to Hellonext when they click on the link. No more having to sign in or remembering passwords!The SDK is easy to integrate though it requires a developer to provide us context of the currently signed in user on your product. <a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/kb/article/using-js-sdk-for-sso">Our docs</a> do a deep dive and try to address any queries your developer might have. Head over there now!A tiny Easter egg we included was the ability to send custom attributes to help you identify customers who submit feedback. The attributes are a simple key-value pair that be set to any value you like — customer region, plan, LTV and more. View them on the “All Customers” page. In the next few weeks we’ll be bringing in additional workflows to supercharge custom attributes, wait and watch. 😉<img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-8a38d70fbc90c9050661b6e7b104324a.png">

Introducing the JS SDK ✨

<img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-c5fa1bcd8eafb264e5efc5cb67c63bcb.jpg">Today, we’re incredibly thrilled to present to you, the undisputed champion of integrations, GitHub integration for Hellonext!🔥Just like us, GitHub is the central source of collaboration for developers across the globe, and we want to make it easy for you to sync data between Hellonext and GitHub.The new integration helps you keep your product and engineering teams in-sync without going through the hassle of mapping connections between Hellonext and GitHub like before.The best part, we have built a few automated workflows that you can take advantage of.Here’s a quick list of automations you can use right away:<ul><li>Push your Hellonext posts as issues to GitHub, upon a status change.</li><li>Status sync between Hellonext posts &amp; GitHub issues.</li><li>Hellonext Bot adds the link to the post as a comment on GitHub issue.</li><li>Auto-generated links to navigate from a GitHub issue to a Hellonext post, or vice versa.</li></ul>The configuration takes less than two minutes and <a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/kb/article/github-integration">here’s our help article</a> to guide you! Stay tuned for more interesting updates! 🥂

GitHub Integration is now live 👾

We’re moving one step closer to our goal of making Hellonext the most efficient tool — not just to manage your feedback but also to transform it to an in house CRM, introducing a brand new way to manage your customer metadata! 🔥Rush to the All Customers page on the Hellonext dashboard for a surprise! Starting now, you have a hub for tracking all the necessary and relevant customer data to help you make product decisions, in just a few clicks!Here’s a quick checklist!🏁 Check the activity traffic and standalone activities list.📊 View the number of posts submitted, voted on &amp; commented on.🕵🏼 See the user role and categorize using labels.<img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-21230fe3cf0f49e5bfcb775eb956484b.png">Stay tuned for more interesting updates! 🥂

The revamped All Customers page! ♻️

You can now customize the submission form template at a standard level that applies to all the boards! Just head to Boards → Form customization on your dashboard to set it up!The default form template kicks into action when the option to <a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/kb/article/how-to-set-up-auto-select-boards">auto select the default board is disabled</a>, while you still have the power to override this on a form-by-form basis, using the board specific form templates (Boards → Choose a board → Form customization)! <img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-ef805643e12a115d88ed20aab73f9406.png">Additionally, you can also setup a default description to appear on your user side explaining the what’s and how’s of your landing page. Head to Boards → Settings to do this!Checkout our <a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/kb/article/create-submission-templates-for-feedback-forms">help article</a> and drop any suggestions you may have on our <a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/b/feature-requests">feedback board</a>! 📥 We hope you enjoy this update!Up next, we have some interesting features cooking! We should be shipping them as soon as it is edible. 🔥

Customize default feedback form components

The most desired feature request - Custom States - is now live on Hellonext! 🎉In addition to the <a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/kb/article/how-to-customize-post-status-on-hellonext">ability to rename statuses</a>, as an admin you can now add as many custom states as you want for your team to work with!<h3>How does custom states help you? &nbsp;</h3>Your team gets to precisely know the “state” of a feature request via the custom state set, be it a feature, a bug or a support ticket, while still conveying the overall progress to your customer via statuses!&nbsp;<img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-e64af7c9c60263f61dbf4b9e3c490e9d.png">You can transform the approach starting from the scratch of an incoming a feature request → Evaluating it → Requirement gathering → In development → In testing → Feature Delivery to the end user! But, this is just our idea and don’t be shy to explore!&nbsp;Excite to see all the ways this feature is being implemented and we hope this massively benefits your team! 🥳 Head to your Dashboard → Boards → Customizations to check this out right away.Look forward to more enhancements &amp; brand new features in the upcoming weeks. 🔥

Introducing Custom States

<img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-f8ecb2dbad55c64d937ee148eb8e74ad.jpg">Our goal is to make Hellonext your repository of truth when it comes to your customers’ information. This means, we’re going to have to help you sync data between different tools, and today’s update moves us closer to this goal.Starting today, you can integrate <a target="_blank" rel="noopener noreferrer nofollow" href="https://segment.com">Segment</a> analytics with your Hellonext account with just a few clicks. With Segment for Hellonext, you can pass data such as user information, the URL they have visited and much more using the simple Segment JavaScript SDK.We have <a target="_blank" rel="noopener noreferrer nofollow" href="https://feedback.hellonext.co/kb/article/segment-integration">published a Knowledge Base article</a> for you to read as well.

Segment Integration

Publishing a changelog is the most exciting activity of all. You get to showcase all the hard work you had put into building a feature. Starting today, your customers can now subscribe to your changelog feed using their favorite RSS readers.A RSS feed like this can open up a ton of opportunity for workflows like:<ol><li>Sharing on social media channels</li><li>Sending out emails via tools like Mailchimp or Sendgrid</li><li>Help users read changelog content with their favorite RSS readers</li></ol><img src="https://vault.hnxt.dev/uploads/attachment/upload/thumb-7b7f2fe078854d2a6aadd5af0baa0efd.jpg">We hope you enjoy this update. Next up, we’re working on Custom States for each statuses.

RSS feed for Changelog

<a target="_blank" rel="noopener noreferrer nofollow" href="https://loom.com/">Loom</a> has been instrumental in how we run async communication at Hellonext, and there are so many of our customers who love Loom. We are seeing increasing number of customers use Loom to request a new feature, submit a bug report, or even discuss about a product’s roadmap on Hellonext.We want to help those customers embed Loom into the content they share on Hellonext.Today, I’m thrilled to announce a brand new Loom integration across posts, comments, changelog and knowledge base. Using Loom with Hellonext is very simple — watch this Loom video below (embedded using the new integration):<div class="aspect-w-16 aspect-h-9 block"><iframe src="https://www.loom.com/embed/6660124e8ee646f2958bfabdecf6cd52" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="allowfullscreen"></iframe></div>