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Subscribe user to an item
When one creates an item on behalf of someone, it would be great to be able to subscribe them so that they get an email notification and be aware of the item.
Tag someone in the comments
To invite someone in the conversation and so that they get an email, it would be great to be able to tag them.
View pending comments directly in the post itself
It would be better for context to be able to see comments that have to be moderated directly in the post itself and not only in the admin.
Allow to add user's email when initializing the widget
An important feature for me is the ability to add the user's email and name when initializing the widget so he doesn't have to enter it again to submit de feedback.HNWidget.init({ token: "xxx",...
Anonymous mode should only be for users, not for team members
I think the anonymous mode makes sense if the team members (admins+members) aren't anonymized.Then it is easy to understand if the comments are from client or organization. Maybe instead of "Someon...
Ability to backdate a post
Provide the ability to backdate a post. Allows us to keep things neater when the feedback is coming via a different source (like a phone call or something).
Can't reply to comment when post is in review
More like a flow issue, but when a post is not live, user gets email but cant reply to message. it says that the post is in review
Text with underscore in comments
When adding a comment with a text string that has _ in it, it applies some styling which is not ideal.VEHICLE_FAULT_STATE_FALLEN_OVER becomes
Panel based view in Admin for better managment of posts
Currently when moderating multiple posts, I have to go to the post, and come to home page to open the next post. Or other option is opening in new tabs but I sometime lose track of the post in the ...
Invite only
You may want to keep your organization public but restrict the users who can contribute.How I see this working:Hide sign up option for the organizationAdd option to invite users from the organizati...
User gets 404 after logging in
Registered Email: alexis@gourban.coSubdomain URL: gourbanSteps To ReproduceSteps:Set organization to privateCreate new user in incognito windowConfirm accountTry to log inOn successful login, url i...
Hide Intercom widget
Hellonext intercom widget is showing on our organization board. It should not. It's confusing to our clients who think that they report feedback/bug to our organization but it is actually Hellonext.
Link items in changelog
It would make sense to be able to link tickets that have been closed in a changelog entry. Like: related tickets.
Datetime of changelog item is odd
Subdomain URL: gourban.hellonext.coSteps To ReproduceSteps:I created a first changelog entry for testing, and published it instantly and it says that it was created 9 hours ago.Helpful images:
Hide comments
Ability to hide comments:Single or bulk comments
Can't finish onboarding
Registered Email: ab@gourban.coSubdomain URL: gourban.hellonext.coSteps To ReproduceSteps:go through onboarding processchoose organization name> redirected to subdomain > 404
Possible to specify maximum width or height?
If size is 2500px x 1200px, perspective wise possible to resize to something smaller by limiting height or width
Share a private post via one-time link
It would be great to have the ability to share a private post with someone via a OTL. Shared via email or OTP.
RICE Prioritization For Feedback
RICE Prioritization is quite good for finding the right the feedback from the customer to work on next.https://www.intercom.com/blog/rice-simple-prioritization-for-product-managers/
Hide post from homepage
Allow the admins to hide a post from the homepage/public.
KB slugs management
The slug management is quite weird, mixing langages.https://www.dropbox.com/s/o2ty94xca16mnr5/Capture%20d%E2%80%99%C3%A9cran%202020-10-30%20%C3%A0%2019.17.14.png?dl=0It should be either an English ...
Intercom integration with multiple buckets
Ability to integrate Intercom with multiple buckets. For example have separate integrations for bugs, features and such.
Ability to change names of the Roadmap columns
Currently, we have Planned, In-progress & Completed. Instead, give users the option to change these column names according to the admin's liking.
Whitelist domain name for private buckets
Whitelist a domain name for a particular domain for internal bucket so that the admins don't have to add people manually.
Outgoing webhooks
Please add the option to call external webhooks on new Requests, Comments and Status updates.
Attachments
When feedback is submitted then there should be a possibility to add an attachment as a file not just in the middle of the text. E.g. pictures uploaded in the middle of the text are making the "tho...
404 page not found when password created for inveited user
I did not find a bucket for "bugs" so submitting it in here.When new user is created an invitation link is send. When user click on the invitation link then he is redirected to the page with passwo...
There really needs to be a way to add private comments or to mark suggestions themselves as private
We would like admins to be able to comment on suggestions privately (only other admins could see). This way, developers could comment on suggestions/bugs to document strategies or implementation d...
Replying to a nested comment
I can reply to a comment if it's in the first layer but can't reply to a nested comment (i.e., comment on a comment), and this makes it hard for the user + product team to dig deeper into feedback...
Emails with + disable the Login button
If you use an email like name+string@gmail.com on hellonext, you can't login into the mobile app since it disables the login button once there is a + character in your email.
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