Hellonext is now the host for tens and thousands of comments. Some of you might even have hundreds of comments for one single feedback and this is exciting. The sound almost doubled when we introduced internal comments for everyone earlier last month.

This huge change and increased engagement called for a even better engineered commenting system. Our engineers put their heads down to focus on how well the comments segment can be improved, and the ideal solution was to achieve this:

• The comments should load asynchronously;
• The comments must load faster even when there are hundreds of comments in one single post;
• Internal comments should load on-demand;
• Load the comment reactions 3x faster;
• Images and attachments on comments should perform 3x faster than before;

After a week of hard work, the front-end engineering team and our testing team together waved the checkered flag to our DevOps team to push the new commenting system live.

Next up, we are working on some real-time comments and interactions;

📌 There is one more thing: You can now pin a comment with just a click.

Say for example you want to highlight a comment from a customer or your team that might help others who are visiting that feedback, the pinned comment shows up at the top. It is simple, easy to use and functional.

🔒 Again, one last thing for today: You can now approve comments in-line

We know. We understood the pain. When you have comment moderation enabled in your Admin Settings, you need to go back to the Admin Dashboard to approve a comment. This wasn't scalable. So we fixed it. You can now approve a comment right in the post page without having to go to the Admin Dashboard.

If you are like hundreds of Product Managers who use Hellonext to moderate comments, this will save you a ton of time.

As always, enjoy using Hellonext. This one is for you! 😍

We care (truly, madly, deeply) for each and every user. Account confirmation emails are the first touch-points for each user, and we wanted to give them a good experience with that as well. So, obviously, we made some upgrades to that system today.

Previously ⌛️

The account confirmation emails looked like any other email. It was plain text, with just a simple link to confirm their account. How could that possibly be that simple, when we are celebrating each and every user? Something was not right. So we put our heads down and got down to work.

Now. Today. Present. 🎁

The entire email has been redesigned. The account confirmation email now looks authentically Hellonext. It is more personal. Much easier to confirm an account and also, listed out, it just looks awesome. Enjoy using Hellonext.

Do you think there's something more we could do for you with our account confirmation email? Just leave us a note here. We've got you covered. In scorching hot sun ☀️, and rain ☔️.

The ability to mask user details has been one of the core features on Hellonext. Starting today, you can get even more options to mask users' details.

Previously:

When your account has the "Mask user details" option turned on, all of your users details are masked from one another but was visible for the admins. This could be a hinderance for people who are interacting with your Hellonext account from the same company.

Now:

With the new update, you will find an additional option in your Admin Dashboard settings called "Partial mask user details", which is smart. When this option is enabled, two people with from the same company can see each other when interacting with your Hellonext account. But they cannot see people who are interacting with your account from other companies. For example, Bob and Charlie belong to the same company called "ABC Corp". Dan belongs to "H Corp". When all three comment on a post, Bob and Charlie can see each other, but they will see Dan's name as "Guest user", instead of Dan.

This makes collaboration a bit more simple, easier and effective. We truly hope this features helps you manage your Hellonext account better. Here's to more such options for better product management. 🎉

Hiding post from homepage will hide the post from public view except for the submitter and voters. The post will appear like any other post for the creator and voters; whereas for admins and members, the hidden posts appear with a tag in the listing page. 

The option to hide or unhide a post is given under in the post control menu bar.  

Hidden posts have a banner in the show page with the options to unhide and delete. 

Note: Hidden posts cannot be merged or pinned. 

Priority voting allows users, who vote or submit posts, to choose the priority of the post. The priority options are Important, Nice to Have and Critical. 

The users can only choose the priority, whereas the organisation team can see the priority meter on the side. All user ratings are collected and represented visually. 

By default organisation's don't come with priority rating option. But admins can enable this in the organisation settings page. 

Every post comes with options to reset it's votes and downvotes. This action will reset the vote/downvote count to zero. 

Once done, this action cannot be revoked. 

Now you can add votes to posts on behalf of your customers. A small provision is added in each post show page on the side. 

Just enter the email of the user you are voting for, their name (optional) and click on add. You can see the vote count increase by 1. The user will also be notified about this through an email which contains a link to revoke their vote if they want to. 

Here is an option to disable comments for boards or posts of your choice. This option will disable users, members and admins from adding any comments to the posts in the board or the respective posts, you had disabled comments. 

You can choose to disable comments while creating a bucket or edit the bucket settings after creation. All you need to do is check the box. 

You can disable comments to a single posts from the options dropdown in the post show page. 

To revert this you can uncheck the disable comments box from the bucket settings or click on enable comments from the post settings. 

Like post moderation you can moderate the comments before they get published. Comments moderation is applied to an organisation on the whole and the setting is available in the Dashboard page. 

All the comments submitted are curated under a page called 'Comments' under the moderation sub-menu in the Dashboard page. 

The organisation admins can enable or disable this moderation setting.

Internal Comments option allows the organisation team to hold a discussion in private for any post. Both the members and admins can add an internal comment. This will be completely hidden from anyone except the org team. For example users will only see 👇🏽

Whereas the org teams have, 

The team can toggle between submitting an internal comment or a public comment. For easy differentiation, all internal comments are highlighted in yellow. One can reply to public comment, start a new internal comment thread or reply to existing internal comment

Even for buckets or posts with disabled comments, teams can still add an internal comment. It will be only comment box available.