We have added new right-click menus (context menus) to Hellonext. The new context menus allow you to right-click on any post in your Admin Dashboard to perform quick actions, cutting down your time to manage posts even further. Things like Pin posts, Disable comments, and Change status all become quick and easy to manage your customer feedback.
We are also expanding contextual menus to other parts of the platform: boards, changelog, roadmap, and such. The expansion will roll out over the next couple of weeks to all users of the platform.
We are prototyping some features with some of our customers. These might make it to all our customers, or we might part it for later depending on the response and value-add.
Provide read-only access to feedback boards with the posts you created as a product owner.
There are so many times when you want your customers to focus on the features that you need validation on. The read-only boards help you do just that. As a product-owner, you create the features that are coming up in a public feedback board, and ask your customers to vote or comment on them to help you prioritize the features.
This request came from one of our customers who wanted their customers to focus on what the actual roadmap of the product is and eliminate clutter. Cheers to them for this feature request 🥂.
You want to invite your customers to a private board with just a link? We shipped this just for you.
We have been improving a ton of backend stuff for the Boards module of Hellonext, and we wanted to make it super easy for customers to invite people to a Board. Today, we are happy to introduce the ability to create a unique link to your private board, and share it with your customers to join and interact with your boards.
You can find the Invite Link option under a Board's option. It is super simple and easy when you have to invite thousands of people to a Private Board.
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Two things are critical for every product manager: priority and data. With this feature, we aim to help you simplify the prioritisation of the feedbacks you receive.
Today, we're introducing the ability to star selected users. When you view every post, you can check how many starred customers have voted or commented, or if a starred user has submitted the request itself, to triage the feature ask accordingly. Don't worry, we don't expose the stars to your end users!
Specifications:
P.S. We are bringing more lucrative features to help you identify and track your customers seamlessly! Stay tuned! :)
Folks, today we launch the two additional columns to match all 5 statuses provided in the default roadmap. Here's how you can enable it:
Additional Info:
This week, we are introducing the ability to set Estimated Time of Completion for a post. This will help your customers understand when a feedback they submit would come alive and they can start using the feature for themselves.
If you are the one setting the ETC for a post, make sure to provide production timelines for the post so that your customers can start using it on the set date.
How to set ETC for a post:
It is quite simple. You will find the ETC option on the right sidebar of a post you are currently viewing.
Every new release calls for killing some bugs as well. Besides this major feature, the team has killed some bugs and improved the API performance to help customers who handle thousands of feature requests every week.
Wouldn't it be easier if you could refer to particular feedback (post) with just a number? We have been testing this internally for a few weeks, and here is how our conversations changed. We went from: "Did you check out the post where a customer asked for numbering?" to "Did you check FR-19?"
Quite practical and straightforward, right? You can now imagine how much time you would save by referring feedback with numbers rather than the feedback title.
How to customize post numbering?
Every new board is already assigned with a four-letter number prefix so that you can start referring to posts right out of the 'board.' If you wish to customize, follow the steps below:
Enjoy using the post numbering. Here's to the next big releases coming this month 🔥.
Hellonext is now the host for tens and thousands of comments. Some of you might even have hundreds of comments for one single feedback and this is exciting. The sound almost doubled when we introduced internal comments for everyone earlier last month.
This huge change and increased engagement called for a even better engineered commenting system. Our engineers put their heads down to focus on how well the comments segment can be improved, and the ideal solution was to achieve this:
After a week of hard work, the front-end engineering team and our testing team together waved the checkered flag to our DevOps team to push the new commenting system live.
Next up, we are working on some real-time comments and interactions;
📌 There is one more thing: You can now pin a comment with just a click.
Say for example you want to highlight a comment from a customer or your team that might help others who are visiting that feedback, the pinned comment shows up at the top. It is simple, easy to use and functional.
🔒 Again, one last thing for today: You can now approve comments in-line
We know. We understood the pain. When you have comment moderation enabled in your Admin Settings, you need to go back to the Admin Dashboard to approve a comment. This wasn't scalable. So we fixed it. You can now approve a comment right in the post page without having to go to the Admin Dashboard.
If you are like hundreds of Product Managers who use Hellonext to moderate comments, this will save you a ton of time.
As always, enjoy using Hellonext. This one is for you! 😍
We care (truly, madly, deeply) for each and every user. Account confirmation emails are the first touch-points for each user, and we wanted to give them a good experience with that as well. So, obviously, we made some upgrades to that system today.
Previously ⌛️
The account confirmation emails looked like any other email. It was plain text, with just a simple link to confirm their account. How could that possibly be that simple, when we are celebrating each and every user? Something was not right. So we put our heads down and got down to work.
Now. Today. Present. 🎁
The entire email has been redesigned. The account confirmation email now looks authentically Hellonext. It is more personal. Much easier to confirm an account and also, listed out, it just looks awesome. Enjoy using Hellonext.
Do you think there's something more we could do for you with our account confirmation email? Just leave us a note here. We've got you covered. In scorching hot sun ☀️, and rain ☔️.
The ability to mask user details has been one of the core features on Hellonext. Starting today, you can get even more options to mask users' details.
Previously:
When your account has the "Mask user details" option turned on, all of your users details are masked from one another but was visible for the admins. This could be a hinderance for people who are interacting with your Hellonext account from the same company.
Now:
With the new update, you will find an additional option in your Admin Dashboard settings called "Partial mask user details", which is smart. When this option is enabled, two people with from the same company can see each other when interacting with your Hellonext account. But they cannot see people who are interacting with your account from other companies. For example, Bob and Charlie belong to the same company called "ABC Corp". Dan belongs to "H Corp". When all three comment on a post, Bob and Charlie can see each other, but they will see Dan's name as "Guest user", instead of Dan.
This makes collaboration a bit more simple, easier and effective. We truly hope this features helps you manage your Hellonext account better. Here's to more such options for better product management. 🎉